Frequently asked questions

Costs depend on the treatment, the area being treated and how many sessions you may need. Because every plan is different, your practitioner will give you a written quote at your consultation, before you decide anything.

No, we don’t offer payment plans. You’ll know the full cost from your quote before you book any treatment.

Your practitioner will ask about your medical history, assess your skin and talk through your concerns and goals. They’ll explain the options that may suit you, what each involves, the recovery time, possible risks and the cost, including the option of not having treatment.

You’ll have time to think it over. There’s no expectation that you book treatment on the day.

Bring a list of any medicines, supplements and skin care products you use, and let us know about any medical conditions, allergies or previous cosmetic treatments. If you can, come with clean skin so your practitioner can assess it properly.

You don’t need a referral for skin consultations or non-surgical treatments. Cosmetic surgical procedures, such as eyelid surgery or liposculpture, are different: by law they need a referral from your GP and a cooling-off period of at least seven days between your consultation and surgery.

Every treatment room uses secure digital clinic technology. Your medical history, concerns, consent forms, treatment notes and clinical photos are kept together in one confidential record.

That means whichever practitioner you see has your full history in front of them, and you can look back together at how your skin has changed over time.

Treatments are carried out by our doctors and registered nurse, all registered with AHPRA. You can read about each of them, including their registration numbers, on our team page.

We have clinics in Drummoyne in Sydney’s Inner West, in Bowral in the Southern Highlands, and in Newcastle. Not every practitioner consults at every clinic, so let us know which location suits you when you call.

Call us on 1300 397 818 or (02) 9811 8888, or send an enquiry through any of our clinic pages and we’ll contact you to arrange a time.

Rosacea is a common, long-term skin condition that can cause flushing, persistent redness, visible blood vessels and sensitivity, usually across the cheeks, nose and chin. It can’t be cured, but it can often be managed with the right skin care, trigger awareness and, in some cases, in-clinic treatment.

Melasma appears as patchy brown or grey-brown pigmentation on the face. It’s often linked to hormones, sun exposure and heat. It tends to come back, so management usually combines daily sun protection, skin care and, where suitable, in-clinic treatment.

Breakouts can be driven by hormones, oil production, blocked pores and inflammation. At a consultation your practitioner will look at the likely causes and talk you through options, which may include skin care, light therapy or in-clinic treatments. Some people are best managed with their GP or a dermatologist, and we’ll tell you if that applies to you.

Hyperhidrosis is excessive sweating that isn’t explained by heat or exercise. It most often affects the underarms, hands, feet or face. Your practitioner can talk you through the options and whether they may suit you.

Fullness under the chin can come from fat, skin laxity or both, and the right approach depends on which. Non-surgical options such as radiofrequency microneedling may be suitable for some people. Your practitioner will assess the area and explain what may help, the recovery and the risks.

Stretch marks can’t be removed completely. Some treatments, such as radiofrequency microneedling or laser, may soften their texture and colour over a course of sessions. Results vary from person to person, and your practitioner will talk you through what’s realistic for you.

Yes. Skin tags are small, harmless growths of skin, and they can usually be removed quickly in the clinic. Your practitioner will check the lesion first. Anything that looks unusual will be referred for further assessment.

LED light therapy uses specific wavelengths of light on the skin. It’s non-invasive and is often used alongside other treatments for concerns such as breakouts and redness. Your practitioner will tell you whether it’s likely to be useful for your skin.

Vitamin A (retinoids) supports normal skin cell turnover and is one of the most studied skin care ingredients for texture, pigmentation and breakouts. It can cause dryness and irritation at first, and some forms aren’t suitable in pregnancy, so it’s worth getting advice on the right strength.

Radiofrequency microneedling, such as Morpheus8, combines fine needles with radiofrequency energy to heat the deeper layers of the skin. It’s used for skin texture, scarring and laxity. It’s a medical procedure with downtime and risks, which your practitioner will explain.

Concerns such as dullness, dryness, fine lines and uneven texture can be approached in several ways, from skin care and light therapy to skin needling, peels and laser. Some options are only available after a consultation with a medical practitioner. Your practitioner will assess your skin and talk you through what may suit you, along with the recovery and risks.

Skin needling uses fine needles to create tiny channels in the skin, which triggers its natural repair response. It’s used for texture, scarring and enlarged pores, usually as a course of sessions. Expect some redness for a day or two afterwards.

Most cosmetic treatments, and some skin care ingredients such as retinoids, are postponed during pregnancy and breastfeeding. Let us know when you book, and your practitioner will explain what’s safe to continue and what’s best left until later.

It depends on the treatment. Some, such as LED, have none. Others, such as laser resurfacing or radiofrequency microneedling, can involve redness, swelling or peeling for several days or more. Your practitioner will explain what to expect and give you written aftercare.